Privacy Policy

Learn how we collect, use, and protect your information.

Introduction+

ApplicationMate is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how ApplicationMate Ltd. ("ApplicationMate", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website, mobile application, and services (collectively, the "Services").

We adhere to applicable privacy laws, including GDPR, CCPA/CPRA, and APPI. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect+

Personal Details (Identifiers)

  • Contact Information: Name, email address, phone number, postal address.
  • Account Information: Username, password, profile picture, and other registration details.
  • Demographic Information: Date of birth, gender, nationality (optional).

Financial Information (Commercial Information)

  • Payment Information: Credit card details, bank account information, and other payment method details (processed securely by third-party payment processors like Stripe).
  • Transaction Data: Details about mentorship sessions booked, payments made, and services purchased.

Technical Data (Internet or Network Activity)

  • Device Information: IP address, operating system, browser type and version, device identifiers.
  • Usage Data: Pages visited, features used, time spent, referral URLs.
  • Log Data: Server logs may include IP address, browser type, and visit timestamps.

Professional and Educational Information

  • Mentor Information: Qualifications, experience, areas of expertise, and professional background (for mentors).
  • Student Information: Educational background, study abroad interests, and academic goals (for students).

Communications Data

  • Correspondence: Emails, chat messages, and customer support inquiries.
  • Feedback: Information you provide when you participate in surveys or provide feedback.

Sensitive Personal Information

  • We do not intentionally collect sensitive personal information such as health data, genetic data, or biometric data. If such information is inadvertently collected, it will be handled with the utmost care.
How We Use Your Information+

To Provide and Improve Our Services

  • Create and manage your account.
  • Facilitate mentorship sessions and connect students with mentors.
  • Process transactions and payments.
  • Provide customer support and respond to inquiries.
  • Personalize your experience and improve features.

To Communicate with You

  • Send service-related notifications, updates, and administrative messages.
  • Share promotions and news where permitted or consented.
  • Gather feedback and conduct surveys.

For Security and Fraud Prevention

  • Detect, prevent, and investigate fraudulent or unauthorized activities.
  • Ensure the security and integrity of our Services.

For Legal and Compliance Purposes

  • Comply with applicable laws and legal processes.
  • Enforce Terms of Service and other agreements.
  • Protect rights, privacy, safety, or property.

For Analytics and Research

  • Analyze usage patterns and trends to improve Services and user experience.
Sharing Your Information+
  • With mentors and students to facilitate mentorship sessions (names, profiles, session details).
  • With service providers (e.g., payment processors like Stripe), hosting, analytics, and support partners.
  • With legal and regulatory authorities when required by law.
  • During business transfers (merger, acquisition, financing) where information may be transferred.
  • With your consent when you explicitly authorize sharing.
  • We do not sell or share personal information for monetary or other valuable consideration, nor for cross-context behavioral advertising.
Your Rights+

Depending on your location and applicable data protection laws, you may have rights such as access, correction, deletion, portability, restriction, objection, and withdrawal of consent. You may also have rights specific to GDPR, CCPA/CPRA, and APPI.